Delivery & Return Policy

At Desremedy, we aim to deliver your order safely, quickly, and in the best condition. Please read our Delivery & Return Policy carefully before placing an order.

Delivery Policy

Delivery Time: We deliver all orders within 10 working days after the order is successfully placed and confirmed.

Important Notes:

• Delivery timelines may vary slightly depending on your location and courier partner availability.
• Delivery is counted in working days only (excluding Sundays and public holidays).
• In case of unexpected delays (weather, courier issues, remote locations), we will keep you updated through email/phone/WhatsApp (if applicable).

Shipping & Order Tracking

Once your order is shipped, you may receive tracking details (if available) to monitor your delivery status.

Please ensure that your address, phone number, and PIN code are correct at the time of placing the order to avoid delays.

No Return Policy

🚫 No Returns Allowed Due to the nature of our products (health, wellness, skincare, haircare, and hygiene-related items), we do not accept returns once the product has been delivered.

This policy is in place to ensure product safety, quality, and hygiene for all customers.

Damaged or Wrong Product Received

We take packaging seriously, but in rare cases, if you receive:

• a damaged product, or
• a wrong item

Please contact us within 24 hours of delivery with:

• Order ID
• Unboxing video (recommended)
• Clear images of the product and packaging

Our team will review your request and assist you accordingly.

Contact Us

For any delivery-related concerns, you can reach out to us at:

Email: support@desremedy.com Website: www.desremedy.com