Terms & Conditions

Welcome to Desremedy. These Terms & Conditions govern your use of our website and services. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our website.

1. General Information

Desremedy operates an online store that offers wellness, Ayurvedic, skincare, haircare, and related products. We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

It is your responsibility to review this page periodically for changes.

2. Eligibility to Use Our Website

By using this website, you confirm that:

• You are at least 18 years old, or using the website under the supervision of a parent/guardian.
• The information you provide is accurate, current, and complete.

3. Product Information & Availability

We try our best to display accurate product details, including images, ingredients, descriptions, and pricing. However:

• Product images may slightly differ due to lighting or screen settings.
• Packaging and design may change from time to time.
• Availability of products may change without notice.

We reserve the right to discontinue any product at any time.

4. Pricing & Payment

All prices listed on our website are displayed in INR (₹) unless mentioned otherwise.

We reserve the right to change product prices at any time without prior notice. Payments are processed securely through trusted third-party payment gateways.

Desremedy does not store your card or UPI details on our servers.

5. Order Acceptance & Cancellation

Order Confirmation

After placing an order, you may receive an order confirmation message/email. This does not mean the order is accepted until it is processed and dispatched.

Cancellation by Desremedy

We reserve the right to cancel orders in cases such as:

• Incorrect pricing or product information
• Product unavailability
• Suspicious or fraudulent activity
• Incomplete shipping details

If your order is cancelled, the payment (if received) will be refunded as per our refund policy.

6. Shipping & Delivery

We aim to ship orders as quickly as possible. Delivery time may vary depending on:

• Your location
• Courier service availability
• Weather conditions or unavoidable delays

Desremedy is not responsible for delays caused by courier partners or external factors.

7. Returns, Refunds & Replacements

Returns, refunds, and replacements will be handled as per our Return & Refund Policy.

Certain items may not be eligible for return due to hygiene and safety reasons.

For support, customers should contact us within the allowed time period mentioned in the policy.

8. Health & Wellness Disclaimer

Desremedy products are intended for general wellness and personal care purposes.

• Results may vary from person to person depending on body type, lifestyle, and usage.
• Information provided on our website is for awareness and does not replace medical advice.
• We recommend consulting a doctor before using any product, especially if you are pregnant, breastfeeding, have allergies, or are under medical treatment.

Desremedy does not claim to diagnose, treat, cure, or prevent any disease unless specifically stated in compliance with applicable laws.

9. User Responsibilities

By using our website, you agree:

• Not to misuse the website or its content
• Not to attempt to hack, damage, or disrupt website operations
• Not to upload harmful content, malware, or viruses
• Not to provide false information while placing an order

We may restrict or terminate access if we believe any misuse has occurred.

10. Intellectual Property

All content on this website, including:

• Brand name and logo
• Product images and designs
• Website text, graphics, and videos

is the property of Desremedy and protected under applicable copyright and trademark laws.

You may not copy, reproduce, or use any content without written permission.

11. Limitation of Liability

Desremedy shall not be liable for any direct, indirect, or incidental damages resulting from:

• Use or inability to use our website
• Delay in delivery due to third-party courier services
• Incorrect information provided by the customer
• Allergic reactions due to ingredients (please check ingredient details before purchase)

Customers are advised to use products as per recommended usage guidelines.

12. Third-Party Links

Our website may contain links to third-party websites for your convenience. Desremedy is not responsible for the content, privacy policies, or practices of third-party websites.

13. Privacy Policy

Your use of the website is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted under the laws of India. Any disputes shall be subject to the jurisdiction of the courts of Rajasthan.

15. Contact Information

For any queries related to these Terms & Conditions, you may contact us at:

Email: support@desremedy.com Website: www.desremedy.com